Massage by Callie, LLC

Please give a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel your appointment without providing a 24 hr notice we are often unable to fill the appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the scheduled service fee. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, however this is to be determined at the practitioner’s discretion. No-Show Policy: Clients who do not show up for a scheduled appointment or notify us in advance will be billed for the full price of the scheduled service. We also reserve the right to require a credit card number to be given so that appropriate fees may be charged if a late cancellation and/or no-show does occur. I understand that life happens and emergencies come up so this will be handled on a case by case basis up to the discretion of Massage by Callie. Late Arrival Policy: For your first appointment, please arrive 15 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions you may have. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return I will do my best to be on time, and if I am unable to do so we will add time to your session to make up for my late arrival or adjust the service charge accordingly.